InstallAnywhere Installation Issues and Solutions
Phase I, 2004 Lessons Learned:
There were several problems regarding the downloading and installation
of APT this year. Firewalls were another complicating issue, but they
are not being covered in this document. Downloading problems refer to
users not being able to completely download the installation file from
the APT server. Installation errors refer to many nebulous issues which
are compounded by the variability of system configurations. There were
far fewer installation issues this year according to Karla Peterson's
21 Submitting (34 last year)
8 Installing (30 last year)
63 Writing Proposal (110 last year)
1 User had problems downloading
because of antivirus software
The settings on some current antivirus software can inhibit the proper
downloading of any executable file. Users can try to adjust their
settings or ask that the file be made available in an anonymous ftp
Unexplained file corruption can
happen anytime over a network transfer.
Users should attempt to re-download the installation file to see if
that clears up any errors. If unsuccessful, users can ask that
the file be made available in an anonymous ftp area.
Non-fatal and erronious check disk
space errors can occur from the downloading applet.
The problem has been reported to zeroG. It seems that the applet
makes possibly necessary assumptions about the user's ftp client.
Even with the error the download and installation complete successfully.
1. Download errors have been ruled out (see above).
2. Problem can be recreated on-demand by user.
3. Problem could not be recreated in our test center.
4. LAX_DEBUG has been obtained. To set up the debug, please
1 Sys admin could not install APT on linux cluster because of an
obscure Install Anywhere bug
The zeroG bug report is here
with a few possible solutions.
1 Sys admin could not install in
/user/local on linux cluster
(unresolved, he worked around)
1 User could not install on linux for
Here are the few things we tried when desperate:
Installation hanging in Windows
- Have user run the installer as root if possible.
- Have user reassign IATEMPDIR to something other than /tmp.
- Have user force the installer to use an existing VM.
zeroG addresses this problem here.
most common installation issues and questions about InstallAnywhere:
Or, to ask for support from the zeroG developers: http://www.zerog.com/support_02.html